Fort McMurray Home Owner's Assistance Programs

January 17, 2018 | Posted by: Darren Brown

I will continue updating this list of lenders/insurers that are working to assist Fort McMurray's home owners in the wake of the fire. If you were affected by the fire and you see your lender/insurer on this list please contact them using the information below:

ATB

ATB encourages all customers affected by the wildfire to call our Customer Care Centre at 1-800-332-8383 to go over their individual situations with our team members, so we can provide the best solutions quickly. Customers affected are also welcome to ask questions in person at any ATB branch outside of Fort McMurray. Efforts are also being made to deploy mobile automated banking machines at evacuation sites and staging centres.

Canadiana Financial Corp

May 6, 2016 – Canadiana Financial Corp. has created a Fort McMurray homeowner’s assistance program to aid borrowers with customized payment solutions.  Our goal is to provide our valued customers with immediate financial relief during this very difficult time, and to assist with rebuilding the Fort McMurray community. 

Effective immediately, Canadiana Financial Corp’s assistance program offers an option of deferring the borrower’s mortgage payment.  The borrower will need to call us to speak to a Mortgage Specialist, and we will work with them to provide a range of customized mortgage solutions for each individual’s personal circumstance.  Our Customer Service Contact Centre has setup a dedicated team to receive calls and emails from affected homeowners.  They will be working extended hours to provide an added layer of support.  We are available Monday – Friday 6am - 6pm MDT, Saturdays 8am – 4pm MDT, and Sundays 10am – 4pm MDT.

Contact details are as follows:

CIBC

CIBC will look at ways to support clients, including: Deferring payments on mortgages, loans and credit card bills; Re-amortizing mortgage payments to lower monthly costs; or Crediting client accounts for any fees caused by overdrafts, insufficient funds, early withdrawals on term deposits or use of non-CIBC bank machines; and, Special accommodation for commercial clients affected by the fire. Clients are encouraged to call 1-877-454-9030 to discuss their financial situation and get personalized advice.

First National

1-866-557-5509

Genworth

Click Here

Merix/Lendwise

Effective immediately, MERIX Financial's assistance program offers an option of deferring the borrower's mortgage payment.  The borrower will need to call us to speak to a Mortgage Specialist, and we will work with them to provide a range of customized mortgage solutions for each individual's personal circumstance.  Our Customer Service Contact Centre has setup a dedicated team to receive calls and emails from affected homeowners.  They will be working extended hours to provide an added layer of support.  We are available Monday - Friday 6am - 6pm MDT, Saturdays 8am - 4pm MDT, and Sundays 10am - 4pm MDT   Contact details are as follows: -         

Phone: 1-877-637-4911, Option #6 -         

Email: customerservice@merixfinancial.com

National Bank

 CUSTOMER EMERGENCY NUMBER : 1-888 835-6281

 Support measures for clients of National Bank

Since the evacuation began, National Bank teams have been working hard to identify local clients and inter-provincial workers, in all business segments, who have been directly affected by the disaster. These efforts are going well. Over the next few hours, the Bank's main business units will implement a coordinated strategy to proactively contact the clients identified via email, cell phone or any other method at their disposal in order to reassure them and address their specific needs.

The measures offered include, among other things: Deferred payments on personal loans, Deferred payments of principal and interest on personal mortgage loans, Personalized, case-by-case agreements for affected business clients,  Affected clients who cannot be reached are invited to contact their branch to discuss their case.

RBC

For clients impacted by the wildfires:

We're supporting our clients impacted by the Alberta wildfires with short term deferrals on mortgages, personal loans and credit cards. Call 1-800-769-2511 for assistance.

RMG

Our thoughts are with those affected by the wildfires in Fort McMurray, Alberta and we recognize the immediate personal loss is immeasurable. If you are one of our customers affected by this tragedy, please contact us at 1 866 809 5800.

Scotiabank

Scotiabank is committed to helping its customers impacted by the wildfires in Fort McMurray. As our customers and communities regroup, we are here to help.

As our customers and communities regroup, we are here to help. We’re offering flexibility to affected customers in a number of ways to meet individual needs which can include payment deferrals on loans, mortgages and credit cards, and fee reimbursement for unplanned transactions. Customers are encouraged to speak to a Scotiabank representative to discuss individual circumstances and needs.

  • Personal and Small Business customers who are affected by the wildfires can call
    1-800-4SCOTIA to find information on local branch availability, to discuss their financial needs and to bank by phone.
  • For Commercial Banking customers, please contact your Client Relationship Manager, or the Business Service Centre at 1-888-855-1234.
  • For Creditor Insurance inquiries, please contact Insurance Canada Service Centre at
    1-855-753-4272.

Servus Credit Union

Call us right away at 1.877.378.8728. We have financial support programs in place to see you through today and the days ahead. Our Fort McMurray branches are closed, but you can visit any of our other locations for support.

 Street Captial

Street Capital Financial Corporation joins Canadians across the Country in expressing our concern for the people of Fort McMurray and the surrounding area that are dealing with unprecedented forest fires. 

Property owners that have been affected by these fires may experience financial hardship as a result of temporary evacuation or from the need to rebuild or repair their homes. As a result, Street Capital encourages homeowners to contact our Customer Service team at the first sign of difficulty to discuss their individual situation. 

For those impacted, Street Capital will look at the following options to help customers through this difficult time:

  • Deferral of payment, Re-amortization of the loan to result in lower payments, Capitalization of outstanding interest arrears and other eligible expenses, Special payment arrangements.

Please contact the Street Capital Team at 1.877.416.7873or customerservice@streetcapital.ca– 8:30am – 5:00pm EDT.

TD Canada Trust

We understand this is a very difficult time for many of our customers. We are offering a Fort McMurray TD Helps program to make advice and assistance available to personal banking customers in need, including such options as:

  • Payment deferrals on products like mortgages, personal loans, home equity lines of credit, small business loans, credit card payments and automotive loans, The reversal of incurred fees from things like non-TD ATM fees, overdraft fees and return item fees, Flexible credit options where needed.

Call customer service any time at: 1-844-352-1423

Wealthline

 WealthLine Mortgage has created a Fort McMurray homeowner’s assistance program to aid borrowers with customized payment solutions.  Our goal is to provide our valued customers with immediate financial relief during this very difficult time, and to assist with rebuilding the Fort McMurray community. 

Effective immediately, WealthLine’s assistance program offers an option of deferring the borrower’s mortgage payment.  The borrower will need to call us to speak to a Mortgage Specialist, and we will work with them to provide a range of customized mortgage solutions for each individual’s personal circumstance.  Our Customer Service Contact Centre has setup a dedicated team to receive calls and emails from affected homeowners.  They will be working extended hours to provide an added layer of support.  We are available Monday – Friday 6am - 6pm MDT, Saturdays 8am – 4pm MDT, and Sundays 10am – 4pm MDT.

 Contact details are as follows:

 Phone: 1-855-892-5400, Option  #6

 We understand that the crisis will extend beyond the client’s mortgage payment and we will work with you to put in place a longer term solution to help our customers and their families to rebuild their homes and their community.  The dedicated Fort McMurray Crisis Team at WealthLine is ready and committed to provide support and assistance.  This is a difficult and uncertain time for our Fort McMurray neighbours, and WealthLine is here to provide assurance and comfort to find their way home.

 

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